Last updated: February 2026  |  Company registered in England & Wales  |  London, United Kingdom

At Steheha Properties Ltd, we take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Steheha Properties Ltd is a property care and management company based in London, United Kingdom. We act as the data controller for the personal information you provide to us. For any data-related enquiries, please contact us at privacy@stehehaproperties.com.

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: full name, title
• Contact data: email address, phone number, postal address
• Property data: property address, tenure type, service requirements
• Communication data: enquiries, messages, and correspondence sent to us
• Technical data: IP address, browser type, and usage data collected via cookies on our website

We do not collect sensitive personal data (such as financial account details or health information) through this website.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide our property care services
• To fulfil and manage any service agreements between us
• To send you relevant updates or correspondence about your property
• To improve our website and user experience (via anonymised analytics)
• To comply with our legal and regulatory obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: where processing is necessary to deliver our services to you
• Legitimate interests: to manage and improve our business operations
• Legal obligation: where we are required to retain or share data by law
• Consent: where you have explicitly opted in (e.g., marketing emails)

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share your data only with trusted service providers who support our operations (such as IT providers or legal advisors), and only under strict confidentiality agreements. We may also disclose data where required by law or regulatory authority.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Client and property records are typically retained for up to 6 years in line with standard UK business and legal requirements.

7. Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies (e.g., Google Analytics) to understand how visitors use our site. You can manage your cookie preferences via your browser settings or our cookie banner. For full details, please see our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Erase your data (the “right to be forgotten”) where applicable
• Object to or restrict processing in certain circumstances
• Data portability — receive your data in a structured, readable format
• Withdraw consent at any time when consent is the lawful basis

To exercise any of these rights, contact us at privacy@stehehaproperties.com. We will respond within 30 days.

9. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) – the UK’s data protection supervisory authority – at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page, with the revision date noted at the top.

Steheha Properties Ltd  |  London, United Kingdom  |  privacy@stehehaproperties.com